Frequently Asked Questions

Our products are crafted in Vegan Leather, Full-Grain Leather, and natural Alpaca and Baby Alpaca fibers, all carefully selected for quality and durability.
Care instructions vary by material and are included on each product page. In general, we recommend storing all leather products in a dust bag when not in use.
Orders are processed within 1 business day and shipped via USPS from Miami, FL. Delivery times vary by destination and are estimated at checkout.
Shipping rates are calculated by USPS at checkout based on the weight of your order and destination address. Orders over $150 ship free within the U.S.
Yes, we offer worldwide shipping. Shipping rates are calculated at checkout based on the destination and package weight.
Yes, pickup is available with prior coordination before placing your order online. Once your order has been processed online, the delivery fee will have already been charged and pickup may no longer be possible. Please contact us before placing your order to arrange pickup.
We accept returns within 7 days of receiving your order, provided the item is unworn and in its original packaging. To start a return, contact us at contacto@valeriaforsyth.com and we will send you a return shipping label.
The fastest way to exchange is to return your item and once the return is accepted, place a new order for the item you want.
Please inspect your order upon reception and contact us immediately at contacto@valeriaforsyth.com if your item is defective, damaged, or incorrect so we can make it right.
If an item is out of stock, you can contact us at contacto@valeriaforsyth.com to be notified when it becomes available again.
Please contact us immediately at contacto@valeriaforsyth.com or call us at 305-619-6772. We will do our best to update your address before the order ships. Once the order has left our warehouse, we are not responsible for packages delivered to an incorrect address.
Orders can be cancelled as long as they have not been packed and shipped. Once your order has left our warehouse, cancellation is no longer possible. Please contact us immediately at contacto@valeriaforsyth.com or call 305-619-6772.
You can reach us by email at contacto@valeriaforsyth.com or by phone at 305-619-6772. We are happy to help with any questions or concerns.
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as Apple Pay, Google Pay, and Shop Pay.
Yes! For our Alpaca Slippers, please refer to the size guide below to find your perfect fit. Sizes are based on U.S. shoe sizes.
Yes! We occasionally host in-person events and pop-ups where you can see, touch, and try our products for yourself. Follow us on Instagram @valeriaforsyth or subscribe to our emails to be the first to know about upcoming events near you.
We are always open to connecting with talented people who share our vision. Whether you are interested in collaborating with us or joining our team in the future, feel free to send your CV or proposal to valeria@valeriaforsyth.com and we will keep it on file.